PATIENTS’ SATISFICATION AS THE QUALITY INDICATOR OF NURSING
DOI:
https://doi.org/10.17770/sie2020vol6.4849Keywords:
nursing, nursing quality, patient’s satisfactionAbstract
Patients, during their stay at hospital, have the right to receive qualitative care and patients’ wellbeing depends on it. Patients’ wellbeing is based on satisfaction with care, which is influenced by, made by several conditions: communication of nurses, professionalism, education and timely provision thereof. Research aim: analyse the satisfaction of patients with the care provided by nurses. Research methods: Quantitative research method – original questionnaire “Newcastle Satisfaction with Nursing Scale” (NSNS).The results of the research: Patient who gives the assessment on nursing quality, with his sense of health condition of the specific period, general and individual requirements, personalized wishes and expectations can influence the satisfaction assessment, because he always is the source subjective variations. Even though the level of patients’ satisfaction is important and considerable indicator for nursing quality, by means of which it is possible to determine the efficiency of the provided care. This is a real means to identify the implemented fields of nursing aims, and improve the process if required, to ensure the quality. Nursing quality is based on patient-centred approach to achieve the common preferable health-care results.
References
Ahmed, T., Assefa, N., Demisie, A., & Kenay, A. (2014). Levels of Adult Patients’ Satisfaction with Nursing Care in Selected Public Hospitals in Ethiopia. International Journal of Health Sciences, 8(4), 371–379. Retrieved from http:// www.ncbi.nlm.nih.gov/pmc/articles/PMC4350891/
Akin, S. & Erdogan, S. (2007). The Turkish version of the Newcastle Satisfaction with Nursing Care Scale used on medical and surgical patients. Journal of Clinical Nursing, 16, 646–653. DOI:10.1111/j.1365-2702200601583.x
Alasad J., Abu Tabar N., A., & AbuRuz M. E. (2015). Patient satisfaction with nursing care: measuring outcomes in an international setting. JONA: The Journal of Nursing Administration 45(11), 563-568. DOI: 10.1097/NNA.0000000000000264.
Findik, U. Y., Unsar, S., & Sut, N. (2010). Patient satisfaction with nursing care and its relationship with patient characteristics. Nursing & health sciences, 12(2) 162–169. DOI:10.1111/j.1442-2018.20090051x
Gustafson, C. (2015). Barbara Dossey, phd, rn: Developing a Healing Approach in Nursing. Integrative Medicine: A Clinician’s Journal, 14(5), 72–77. Retrieved from http:// www.ncbi.nlm.nih.gov/pmc/articles/PMC4712872/
Gutysz-Wojnicka, A., Dyk, D., Cudak, E., & Ozga, D. (2013). Measuring patient satisfaction with the Polish version of the Newcastle Satisfaction with Nursing Scale. Scandinavian Journal of Caring Sciences, 27, 311–318. DOI:10.1111/j.1471-6712201201034x
Kvist, T., Voutilainen, A., Mäntynen, R., & Vehviläinen-Julkunen, K. (2014). The relationship between patients’ perceptions of care quality and three factors: nursing staff job satisfaction, organizational characteristics and patient age. BMC Health Services Research, 14, 466. DOI:org/10.1186/1472-6963-14-466
Liepājas Pedagoģijas akadēmija Socioloģisko pētījumu centrs. (2007). SIA „Liepājas reģionālā slimnīca” pacientu viedokļi, kas raksturo vides, pacientu un personāla komunikācijas kultūru. Retrieved from
http://liepajasslimnica.lv/files/pacvert/aptauja_kopejais_21.08.pdf
Maqsood, A. S., Oweis, A. I., & Hasna, F. S. (2012). Differences between patients' expectations and satisfaction with nursing care in a private hospital in Jordan. International Journal of Nursing Practice, 18, 140–146. DOI:10.1111/j.1440-172X.201202008.x
Milutinović, D., Simin, D., Brkić, N., & Brkić, S. (2012). The patient satisfaction with nursing care quality: the psychometric study of the Serbian version of PSNCQ questionnaire. Scandinavian Journal of Caring Sciences, 26, 598–606. DOI: 10.1111/j.1471-6712201200969.x
Negarandeh R., Babahadi, A.H., & Mamaghani, J.A. (2014). Impact of regular nursing rounds on patient satisfaction with nursing care. Asian Nursing Research, 8(4), 282-285. DOI:org/10.1016/janr.2014.10.005
Oflaz, F. & Vural, H. (2010). The evaluation of nurses and nursing activities through the perceptions of inpatients. International Nursing Review, 57, 232–239. DOI:10.1111/j.1466-7657200900772.x
Ozga, D., Gutysz-Wojnicka, A., Wojtaszek, M., & Lewandowski, B. (2014). Assessment of satisfaction with nursing in a group of patients with disorders of the nervous system based on the Newcastle Satisfaction with Nursing Scale (NSNS). Medical Review (3), 224–231. Retrieved from http:// cejsh.icm.edu.pl/cejsh/element/bwmeta1.element.desklight-73df1062-7909-414c-b701-4791d962336c
Palese A., Gonella S., Fontanive A., Guarnier A., Barelli P., Zambiasi P., Allegrini E., Bazoli L., Casson P., Marin M., & Padovan M. (2017). The degree of satisfaction of in-hospital medical patients with nursing care and predictors of dissatisfaction: findings from a secondary analysis. Scandinavian Journal of Caring Sciences, 31(4), 768-778. DOI: 10.1111/scs.12396.
Slimību profilakses un kontroles centrs. (2017). Statistikas dati par ārstniecības personu skaitu. Obtained from https://spkc.gov.lv/lv/statistika-un-petijumi/statistika/veselibas-aprupes-statistika1/get/nid/14
Tang, W.M., Soong, C.Y., & Lim, W.C. (2013). Patient satisfaction with nursing care: a descriptive study using interaction model of client health behavior. International Journal of Nursing Science, 3(2), 51-56. DOI: 10.5923/j.nursing.20130302.04.
Ten Cate, O., Chen, H. C., Hoff, R. G., Peters, H., Bok, H., & van der Schaaf, M. (2015). Curriculum development for the workplace using entrustable professional activities (EPAs): AMEE guide no. 99. Medical teacher, 37(11), 983-1002.
Downloads
Published
Issue
Section
How to Cite
