IMPROVING CYPRUS FIRE SERVICE PERFORMANCE THROUGH MODERN HR MANAGEMENT PRACTICES AND JOB SATISFACTION
DOI:
https://doi.org/10.17770/jresd2024vol16.8326Keywords:
employee satisfaction, fire service transformation, human resource management, job satisfaction, National Security Force, service quality, workforce managementAbstract
Purpose and aim of the study: This study investigates the relationship between staff job satisfaction and the transformation of the Cyprus Fire Service into a modern and flexible National Security Force. The primary aim is to analyse organizational and human resource management theories and their application to enhance the efficiency and effectiveness of fire operations.
Design / Methodology / Approach: The research employs a quantitative approach, utilizing a survey conducted with 110 members of the Cyprus Fire Service. The survey assesses job satisfaction and its impact on service quality. The data were collected using a structured questionnaire and analysed using statistical methods, including descriptive, frequency, and correlation analyses.
Main Findings: The findings reveal a strong positive correlation between employee satisfaction and service quality. Satisfaction influences service quality both directly and indirectly. The study highlights that job satisfaction encompasses various factors, including salary, promotions, and management practices.
Originality: This research is original in its focus on transforming the Cyprus Fire Service by applying modern management principles. It provides insights into how job satisfaction can be leveraged to improve organizational performance in public safety services.
Implications: The study suggests that enhancing job satisfaction can lead to improved service quality, which is crucial for the Fire Service's role in ensuring public safety. It proposes alternative strategies for personnel management by comparing successful systems from other EU Member Countries.
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Copyright (c) 2024 Nikos Mardas, Constantinos Charalambous
This work is licensed under a Creative Commons Attribution 4.0 International License.
