DETERMINANTS, MEASUREMENT AND MANAGEMENT OF PERFORMANCE IN SMALL AND MEDIUM-SIZED ENTERPRISES

Authors

  • Inta Kotane Mg.oec., lecturer, researcher, Rezekne Academy of Technologies, Rezekne (LV)

DOI:

https://doi.org/10.17770/jresd2022vol14.6975

Keywords:

small and medium enterprises, performance, growth, performance measurement and management

Abstract

Small and medium-sized enterprises (SMEs) are considered the backbone of economic growth, as they play a vital role in the economic development of any country, they contribute to the provision of job opportunities and act as suppliers of goods and services to large companies. Despite the role of SMEs in national economies, as well as their importance in promoting competitiveness and employment, the author believes that the SMEs performance determinants and their impact on performance measurement and management have not been sufficiently studied in Latvia. The aim of the research is to explore the SMEs performance determinants and their impact on performance measurement and management. The research is based on the analysis of scientific publications. General research methods are used in the research: information analysis and synthesis, logically – constructive, monographic, data grouping and graphical representation methods. As a result, the impact of the SMEs performance determinants on the measurement and management of SME performance are explored, and the conceptual framework for measuring and managing SME performance is developed.

Supporting Agencies
The research was elaborated with of EU ESF project no. 8.2.2.0/20/I/005 "To strengthen the Academic Staff of Rezekne Academy of Technology, Ventspils University of Applied Sciences and Vidzeme University of Applied Sciences in the fields of strategic specialization" financial assistance

Downloads

Download data is not yet available.

References

Eiropas Komisija (2020). Lietotāja rokasgrāmata par MVU definīcijas piemērošanu. https://ec.europa.eu/docsroom/documents/42921/attachments/1/translations/lv/renditions/pdf

Ahmad, M.M., & Alaskar, O. (2014). Development of assessment methodology for improving performance in SME's. International Journal of Productivity and Performance Management, 63(4), 477 – 498. http://dx.doi.org/10.1108/IJPPM-06-2013-0108

Ahmad, N.H., & Seet, P-S. (2009). Understanding business success through the lens of SME founder-owners in Australia and Malaysia. International Journal of Entrepreneurial Venturing, 1(1), 72-87.

Alfoqahaa, S. (2018). Critical success factors of small and medium-sized enterprises in Palestine. Journal of Research in Marketing and Entrepreneurship, 20(2), 170-188. https://doi.org/10.1108/JRME-05-2016-0014

Al-Tit, A.A., Omri, A., & Euchi, J. (2019). Critical Success Factors of Small and Medium-Sized Enterprises in Saudi Arabia: Insights from Sustainability Perspective. Administrative Sciences. https://doi.org/10.3390/admsci9020032

Ates, A., Garengo, P., Cocca, P., & Bititci, U. (2013). The development of SME managerial practice for effective performance management. Journal of Small Business and Enterprise Development, 20(1), 28-54. https://doi.org/10.1108/14626001311298402

Babakus, E., Yavas, U., & Haahti, A. (2006). Perceived uncertainty, networking and export performance: A study of Nordic SMEs. European Business Review, 18(1), 4-13. https://doi.org/10.1108/09555340610639815

Battaglia, M., Bianchi, L., Frey, M., & Iraldo, F. (2009). An Innovative Model to Promote CSR among SMEs Operating in Industrial Clusters: Evidence from an EU Project. Corporate Social Responsibility and Environmental Management, 17, 133-141.

Belas, J., Bilan, Y., Demjan, V., & Sipko, J. (2015). Entrepreneurship in SME segment: case study from the Czech Republic and Slovakia. Amfiteatru Economic Journal, 17(38), 308-326.

Bianchi, C., Cosenz, F., & Marinkovic, M. (2015). Designing dynamic performance management systems to foster SME competitiveness according to a sustainable development perspective: empirical evidences from a case-study. International Journal of Business Performance Management, 16(1), 84-108. DOI: 10.1504/IJBPM.2015.066042

Bititci, U. S., Garengo, P., Dörfler, V., & Nudurupati, S. S. (2012). Performance measurement: challenges for tomorrow. International Journal of Management Reviews, 14(3), 305–327. https://doi.org/10.1111/j.1468-2370.2011.00318.x

Castka, P., Balzarova, M. A., Bamber, C. J., & Sharp, J.M. (2004). How Can SMEs Effectively Implement the CSR Agenda? A UK Study Perspective. Corporate Social Responsibility and Environmental Managemen, 11, 140–149. https://doi.org/10.1002/csr.62

Chennell, A.F., Dransfield, S.B., Field, J.B., Fisher, N.I., Saunders, I.W & Shaw, D.E. (2000). OPM®: A system for organisational performance measurement. In conference proceedings performance measurement, Cranfield University, 96.-103.

Chikweche, T., & Bressan, A. (2018) A systematic review of future research challenges and prospects of organizational learning research in small medium size enterprises, Journal of Small Business & Entrepreneurship, 30(2), 175-191, https://doi.org/10.1080/08276331.2017.1362523

Chong, H.G. (2008). Measuring performance of small-and-medium sized enterprises: the grounded theory approach. Journal of Business and Public Affairs, 2(1), 1.-10. https://ssrn.com/abstract=3542952

Cocca, P., & Alberti, M. (2010). A framework to assess performance measurement systems in SMEs. International Journal of Productivity and Performance management, 59(2), 186.-200. https://doi.org/10.1108/17410401011014258

Dasgupta, M. (2021). Sustainable innovation initiatives by small and medium enterprises: a systematic literature review. Journal of Small Business & Entrepreneurship, https://doi.org/10.1080/08276331.2021.1898177

Demartini, M.C., & Beretta, V. (2020). Intellectual capital and SMEs’ performance: A structured literature review. Journal of Small Business Management, 58(2), 288-332, https://doi.org/10.1080/00472778.2019.1659680

Dobbs, M., & Hamilton, R.T. (2007). Small business growth: recent evidence and new directions. International Journal of Entrepreneurial Behavior & Research, 13(5), 296-322. https://doi.org/10.1108/13552550710780885

Ehrenberger, M., Koudelkova, P., & Strielkowski, W. (2015). Factors influencing innovation in small and medium enterprises in the Czech Republic. Periodica Polytechnica. Social and Management Sciences, 23(2), 73-83. doi: 10.3311/PPso.7737

Fadahunsi, A. (2012). The Growth of Small Businesses: Towards A Research Agenda. American Journal of Economics and Business Administration, 4(1), 105-115. https://doi.org/10.3844/ajebasp.2012.105.115

Forsman, H. (2008). Business development success in SMEs: a case study approach. Journal of Small Business and Enterprise Development, 15(3), 606 – 622. https://doi.org/10.1108/14626000810892382

Fouad, M. A. A. (2013). Factors affecting the performance of small and medium enterprises (SMES) in the manufacturing sector of Cairo, Egypt. International Journal of Business and Management Studies, 5(2), 157-166. https://dergipark.org.tr/en/pub/ijbms/issue/26065/274584

Garengo, P. (2009). A performance measurement system for SMEs taking part in Quality Award Programmes. Total Quality Management, 20(1), 91-105. https://doi.org/10.1080/14783360802614307

Garengo, P., & Biazzo, S. (2012). Unveiling Strategy in SMEs Through Balanced Scorecard Implementation: A Circular Methodology. Total Quality Management & Business Excellence, 23(1), 79–102. https://doi.org/10.1080/14783363.2011.637800

Garengo, P., & Biazzo, S. (2013). From ISO quality standards to an integrated management system: an implementation process in SME. Total Quality Management and Business Excellence, 24(3), 310-335. https://doi.org/10.1080/14783363.2012.704282

Garengo, P., & Bititci, U. (2007). Towards a contingency approach to performance measurement: an empirical study in Scottish SMEs. International Journal of Operations & Productive Management, 27(8), 802-825. https://doi.org/10.1108/01443570710763787

Garengo, P., & Sharma, M.K. (2014). Performance measurement system contingency factors: a cross analysis of Italian and Indian SMEs. Production Planning and Control, 25(3), 220-240. https://doi.org/10.1080/09537287.2012.663104

Garengo, P., Biazzo, S., & Bititci, U.S. (2005). Performance measurement systems in SMEs: A review for a research agenda. International Journal of Management Reviews, 7(1), 25–47. https://doi.org/10.1111/j.1468-2370.2005.00105.x

Gonçalves, J. M., Ferreira, F. A. F., Ferreira, J. J. M., & Farinha, L. M. C. (2019). A multiple criteria group decision making approach for the assessment of small and medium-sized enterprise competitiveness. Management Decision, 57(2), 480–500. https://doi.org/10.1108/MD-02-2018-0203

Hudson, M. (2001). Introducting integrated performance measurement into small and medium sized enterprises. PhD thesis, University of Plymouth, Plymouth

Hudson, M., Lean, J., & Smart, P.A. (2001a). Improving control through effective performance measurement in SMEs. Production Planning & Control: The Management of Operations, 12(8), 804-813. https://doi.org/10.1080/09537280110061557

Hudson, M., Smart, A., & Bourne, M. (2001b). Theory and practice in SME performance measurement systems. International Journal of Operations & Production Management, 21(8), 1096 – 1115. https://doi.org/10.1108/EUM0000000005587

Jafari-Sadeghi, V., Dutta, D.K., Ferraris, A., & Del Giudice, M. (2020). Internationalisation business processes in an under-supported policy contexts: evidence from Italian SMEs. Business Process Management Journal, 26(5), 1055-1074. https://doi.org/10.1108/BPMJ-03-2019-0141

Koudelková, P., & Svobodová, P. (2014). Knowledge creation & sharing as essential determinants of SMEs innovation. International Economics Letters, 3(1), 12-20.

Kueng, P., Meier, A., & Wettstein, T. (2000). Computer-based Performance Measurement in SMEs: Is there any option? Ist International Conference on Systems Thinking in Management, 318.-323.

Laitinen, E.K. (2002). A dynamic performance measurement system: evidence from small Finish technology companies. Scandinavian Journal of Management, 18(1), 65–99. https://doi.org/10.1016/S0956-5221(00)00021-X

Laitinen, E.K., & Chong, G. (2006). How do Small Companies Measure Their Performance? Problems and Perspectives in Management, 4(3), 49-68.

Levy, M., Powell, P., & Galliers, R. (1999). Assessing information systems strategy development frameworks in SMEs. Information & Management, 35(5), 247–261. https://doi.org/10.1016/S0378-7206(99)00020-8

Mabenge, B.K., Ngorora-Madzimure, G.P.K., & Makanyeza, C. (2020). Dimensions of innovation and their effects on the performance of small and medium enterprises: the moderating role of firm’s age and size. Journal of Small Business & Entrepreneurship, https://doi.org/10.1080/08276331.2020.1725727

Machová, R., Huszárik, E.S., & Šimonová, M. (2016). Selected aspects of innovation policy for small and medium sized enterprises, Journal of International Studies, 9(2), 219-232. DOI: 10.14254/2071-8330.2016/9-2/17

Madsen, D. Ø. (2015). The Balanced Scorecard in the Context of SMEs: A Literature Review. Review of Business Research, 15(3), 75-86,. https://ssrn.com/abstract=2673096

McAdam, R. (2000a). Quality models in an SME context: A critical perspective using a grounded approach. International Journal of Quality & Reliability Management. 17(3), 305 - 323. https://doi.org/10.1108/02656710010306166

McAdam, R. (2000b). The implementation of re-engineering in SMEs: a grounded study, International Small Business Journal, 18(4), 29-45. https://doi.org/10.1177/0266242600184002

Melnyk, S.A., Bititci, U., Platts, K., Tobias,J., & Andersen, B. (2014). Is performance measurement and management fit for the future? Management Accounting Research, 25(2), 173-186, https://doi.org/10.1016/j.mar.2013.07.007

Melo, P.R.N., & Machado, C.F. (2013). Human resource management in small and medium enterprises in Portugal: rhetoric or reality? International Journal of Entrepreneurship and Small Business, 20(1), 117-134. DOI: 10.1504/IJESB.2013.055696

Midovska- Petkoska, M., Odzaklieska, D., & Lazaroski, S. (2019). Designing an Integrated Framework for Measuring Organizational Performance in the Companies of the Food Industry in the Republic of North Macedonia. Proceedings of the 24th International Scientific Conference Strategic Management and Decision Support Systems in Strategic Management. https://doi.org/10.46541/978-86-7233-380-0_52

Moscalu, M., Girardone, C., & Calabrese, R. (2020). SMEs’ growth under financing constraints and banking markets integration in the euro area. Journal of Small Business Management, 58(4), 707-746, https://doi.org/10.1080/00472778.2019.1668722

Murillo, D., & Lozano, J.M. (2006). SMEs and CSR: An Approach to CSR in their Own Words. Journal of Business Ethics, 67, 227–240. DOI: 10.1007/s10551-006-9181-7

N.D. (2014). Ten top tips for small to medium enterprise (SME) success: 21st century entrepreneurs are profiting from the SME owner-manager model. Strategic Direction, 302), 14 - 17. https://doi.org/10.1108/SD-02-2014-0005

Nudurupati, S.S., Tebboune, S., & Hardman, J. (2016). Contemporary performance measurement and management (PMM) in digital economies. Production Planning and Control, 27(3), 226-235. https://doi.org/10.1080/09537287.2015.109261

Nuel, O.I.E., Ezimma K.N., & Pat, A. (2020). Critical success factors for SMEs performance: empirical evidence. International Journal of Advanced Academic Research, 6(12), DOI: 10.46654/ij.24889849.s6122

Oficiālās statistikas portāls (2022). Tirgus sektora ekonomiski aktīvi uzņēmumi sadalījumā pa uzņēmumu lieluma grupām pēc nodarbināto skaita un galvenajiem darbības veidiem (NACE 2. red.). https://data.stat.gov.lv/pxweb/lv/OSP_PUB/START__ENT__UZ__UZS/UZS030

Olsson, E. (2011). Small Firms are Not Little Big Firms: A Study of Corporate Social Responsibility in Swedish Small- and Medium-Sized Enterprises. Lund University Center for Sustainability Studies, Lund, Sweden.

Omerzel, D.G., Antoncic, B. (2008). Critical entrepreneur knowledge dimensions for the SME performance. Industrial Management & Data Systems, 108(9), 1182 – 1199. https://doi.org/10.1108/02635570810914883

Pansiri, J., & Temtime, Z.T. (2008). Assessing managerial skills in SMEs for capacity building. Journal of Management Development, 27(2), 251 – 260. https://doi.org/10.1108/02621710810849362

Papulová, Z., Gažová, A., Šlenker, M., & Papula, J.,(2021). Performance Measurement System: Implementation Process in SMEs. Sustainability, 13(9), 1-19. https://doi.org/10.3390/su13094794

Pekkola, S., Saunila, M., & Rantanen, H. (2016). Performance measurement system implementation in a turbulent operating environment. International Journal of Productivity and Performance management, 65(7), 947-958. https://doi.org/10.1108/IJPPM-01-2015-0018

Phihlela, T.R., Odunaike, S.A., & Olugbara Durban, O.O. (2012). A Measurement Framework to Assess SME Performance. Proceedings of the Information Systems Educators Conference, New Orleans Louisiana, USA, 29, 1.-9.

Reijonen, H., & Komppula, R. (2007). Perception of success and its effect on small firm performance. Journal of Small Business and Enterprise Development, 14(4), 689-701. https://doi.org/10.1108/14626000710832776

Rodrigues, M., Franco, M., Silva, R., & Oliveira, C. (2021). Success Factors of SMEs: Empirical Study Guided by Dynamic Capabilities and Resources-Based View. Sustainability. 13(21):12301. https://doi.org/10.3390/su132112301

Sarwoko, E., & Frisdiantara, C. (2016). Growth Determinants of Small Medium Enterprises (SMEs). Universal Journal of Management, 4(1), 36-41. DOI:10.13189/UJM.2016.040105

Simpson, M., Padmore, J., & Newman, N. (2012). Towards a new model of success and performance in SMEs. International Journal of Entrepreneurial Behavior & Research, 18(3), 264-285. https://doi.org/10.1108/13552551211227675

Singh, R.K., Garg, S.K., & Deshmukh, S.G. (2008). Strategy development by SMEs for competitiveness: a review. Benchmarking: An International Journal, 15(5), 525 – 547. https://doi.org/10.1108/14635770810903132

Storey, D., & Skyes, N. (1996). Uncertainty, innovation and management. in Burns, P. and Dewhurst, J. (Eds), Small Business and Enterpreneurship, Macmillan Press, NY, 73-93. https://doi.org/10.1007/978-1-349-24911-4_4

St-Pierre, & J., Delisle, S. (2006). An expert diagnosis system for the benchmarking of SMEs performance. Benchmarking: An International Journal, 13(1/2), 106-119. https://doi.org/10.1108/14635770610644619

Taticchi P., Balachandran K.R., Botarelli M., & Cagnazzo L. (2008a). Performance measurement management for small and medium enterprises: an integrated approach. Journal of Applied Management Accounting Research, 6 (2), 57–71.

Taticchi, P., Cagnazzo, L., Botarelli, M. (2008b). Performance Measurement and Management (PMM) for SMEs: a literature review and a reference framework for PMM design. Annual Conference La Jolla.

Taylor, A., Taylor, M. (2014). Factors influencing effective implementation of performance measurement systems in small and medium-sized enterprises and large firms: a perspective from contingency theory. International Journal of Production Research, 52(3), 847-866. https://doi.org/10.1080/00207543.2013.842023

Terziovski, M. (2010). Innovation practice and its performance implications in small and medium enterprises (SMEs) in the manufacturing sector: a resource-based view. Strategic Management Journal, 31(8), 892-902. https://doi.org/10.1002/smj.841

Todericiu, R., & Stăniţ, A. (2015). Intellectual Capital – The Key for Sustainable Competitive Advantage for the SME’s Sector. Procedia Economics and Finance, 27, 676–681. https://doi.org/10.1016/S2212-5671(15)01048-5

Waśniewski, P. (2017). A performance measurement system for small enterprises – a case study. Zeszyty Teoretyczne Rachunkowości, 93(149), 211- 233. DOI: 10.5604/01.3001.0010.3197

Watson, J. (2003). Failure rates for female-controlled businesses: are they any different? Journal of Small Business Management, 41(3), 262–277.

Watts, T., & McNair-Connolly, C.J. (2012). New Performance Measurement and Management Control Systems. Journal of Applied Acounting Research, 13(3), 226.-241. https://doi.org/10.1108/09675421211281308

Wijewardena, H., Nanayakkara, G., & Zoysa, A.D. (2008). The owner/manager's mentality and the financial performance of SMEs. Journal of Small Business and Enterprise Development, 15(1), 150 – 161. https://doi.org/10.1108/14626000810850892

Wiklund, H., & Wiklund, P.S. (1999). A collaboration concept for TQM implementations in small and medium sized enterprises. International Journal of Applied Quality Management, 2(1), 101-115. DOI: 10.1016/s1096-4738(99)80006-2

Yusof, S.M., & Aspinwall, E. (2000). A conceptual framework for TQM implementation for SMEs.The TQM Magazine, 12(1), 31–37. https://doi.org/10.1108/09544780010287131

Downloads

Published

20.12.2022

How to Cite

Kotane, I. (2022). DETERMINANTS, MEASUREMENT AND MANAGEMENT OF PERFORMANCE IN SMALL AND MEDIUM-SIZED ENTERPRISES. Journal of Regional Economic and Social Development, 14, 54-70. https://doi.org/10.17770/jresd2022vol14.6975