CORRELATION OF INTERNAL COMMUNICATION WITH EMOTIONAL INTELLIGENCE IN PROJECT TEAMS IN ORGANIZATION “X”

Authors

  • Maija Zakrizevska Belogrudova RISEBA University of Applied Sciences, professor
  • Lasma Antonova RISEBA University of Applied Sciences

DOI:

https://doi.org/10.17770/sie2021vol6.6275

Keywords:

emotional intelligence, internal communication, project management, project team

Abstract

Nowadays, due to the fierce market competition, the volume, complexity and requirements of projects are increasing, resulting in intensive communication in project teams. Statistics show that one out of five projects is unsuccessful due to ineffective communication. The role of emotional intelligence in project management has been little studied, but it is believed that promoting emotional intelligence can improve internal communication within the project team. The aim of the research was to study the emotional intelligence and internal communication correlation of project managers and team members in organization “X” in order to develop proposals for the management of organization “X” for promoting emotional intelligence and improving internal communication. The emotional intelligence of project managers and team members was measured by using a survey of emotional and social intelligence competencies. Internal communication in project teams was assessed by using a survey based on aspects of effective internal communication within the project team. The results of the study showed that there is a statistically significant and strong correlation between emotional intelligence of project managers and team members and internal communication in project teams. “Self-management” and “social awareness” or the ability to adapt to other people were identified as the most important competencies of emotional intelligence which are required in order to improve internal communication.

 

Downloads

Download data is not yet available.

References

Alshammari, F., Pasay-an, E., Gonzales, F., & Torres, S. (2020). Emotional intelligence and authentic leadership among Saudi nursing leaders in the Kingdom of Saudi Arabia. Journal of Professional Nursing. DOI: 10.1016/j.profnurs.2020.04.003

Amini, Me., Amini, Mi., Nabiee, P., & Delavari, S. (2019). The Relationship Between Emotional Intelligence and Communication Skills in Healthcare Staff. Shiraz E-Med Journal, 20(4). DOI: 10.5812/semj.80275

Butt, A., Naaranoja, M., & Savolainen, J. (2016). Project change stakeholder communication. International Journal of Project Management, 34(8), 1579-1595. DOI: 10.1016/j.ijproman.2016.08.010

Din, N., Hayat, K., Arshad, M., Hussain, R. Y., & Qasim, M. (2018). Role of emotional intelligence on project success. Mediating role of job satisfaction and trust in others. Sci.Int.(Lahore), 30 (5), 767-773.

Goleman, D., Boyatzis, R., & McKee, A. (2013). Primal Leadership: Unleashing the Power of Emotional Intelligence. Harvard Business Press.

Hermarij, J. (2017). Better Practices of Project Management Based on Ipma Competences. 4th Revised edition edition. The Netherlands: Van Haren Publishing.

Hynes, G. E. (2019). Project Communication from Start to Finish. The Dynamics of Organizational Success. New York: Buisness expert press, LLC.

Khosravi, P., Rezvani, A., & Ashkanasy, N. M. (2020). Emotional intelligence: A preventive strategy to manage destructive influence of conflict in large scale projects. International Journal of Project Management, 38 (1), 36-46. DOI: 10.1016/j.ijproman.2019.11.001

Lee, C., & Wong, C. (2017). The effect of team emotional intelligence on team process and effectiveness. Journal of Management & Organization, 25(6), 844-859. DOI: https://doi.org/10.1017/jmo.2017.43

Livesey, P. V. (2017). Goldman-Boyatzis Model of Emotional Intelligence for Dealing with Problems in Project Management. Construction Economics and Building. 17(1), 20-45. DOI: 10.5130/AJCEB.v17i1.5101

Maqbool, R., Sudong, Y., Manzoor, N., & Rashid, Y. (2017). The impact of emotional intelligence, project managers competencies, and transformational leadership on project success: an empirical perspective. Project Management Journal, 48(3), 58–75. DOI: 10.1177/875697281704800304

Meng, L., & Qi, J. (2018). The Effect of an Emotional Intelligence Intervention on Reducing Stress and Improving Communication Skills of Nursing Students. NeuroQuantology, 16 (1), 37- 42. DOI: 10.14704/nq.2018.16.1.1175

Muszynska, K. (2018). A concept for measuring effectiveness of communication in project teams. Journal of Economics and Management, 33, 63-79. DOI: 10.22367/jem.2018.33.04

Ozkaral, T. C., & Ustu, H. (2019). Examination of the Relationship between Teacher Candidates’ Emotional Intelligence and Communication Skills. Journal of Education and Learning, 8(5), 232-240. DOI: 10.5539/jel.v8n5p232

Project managenemt institute. (2017). A Guide to the Project Management Body of Knowledge. (PMBOK guide). Sixth edition. Newtown Square, PA: Project management institute.

Raeissi, P., Zandian, H., Mirzarahimy, T., Delavari, S., Moghadam, T. Z., & Rahimi, G. (2019). Relationship between communication skills and emotional intelligence among nurses. Nursing Management, 26(2), 31–35. DOI: 10.7748/nm.2019.e1820

Subhashini, D., & Shaju., M. (2016). Emotional intelligence has a greater impact on job performance of employees – An exploratory study on manufacturing industries, Coimbatore, Tamil Nadu, India. International Journal of Business and Management, 11 (12), 177-186. DOI: 10.5539/ijbm.v11n12p177

Wolfe, K. (2019). Enhancing the Emotional Intelligence of Students: Helping the Critical Few. Journal of the Scholarship of Teaching and Learning. 19(3), 16-33. DOI: 10.14434/josotl.v19i2.23750

Zulch, B. G. (2014). Communication: The foundation of project management. Procedia Technology, 16, 1000-1009. DOI: 10.1016/j.protcy.2014.10.054

Downloads

Published

2021-05-28

How to Cite

Zakrizevska Belogrudova, M., & Antonova, L. (2021). CORRELATION OF INTERNAL COMMUNICATION WITH EMOTIONAL INTELLIGENCE IN PROJECT TEAMS IN ORGANIZATION “X”. SOCIETY. INTEGRATION. EDUCATION. Proceedings of the International Scientific Conference, 6, 540-550. https://doi.org/10.17770/sie2021vol6.6275