CONFLICT COMPETENCE DEVELOPMENT OF FUTURE PROFESSIONALS IN STAFF MANAGEMENT

Authors

  • Natalya Solovova Samara National Research University named after academician S. P. Korolev
  • Olga Kalmykova Samara State Technical University
  • Natallia Sukhankina Samara National Research University named after academician S. P. Korolev

DOI:

https://doi.org/10.17770/sie2018vol1.3291

Keywords:

conflict competence, conflict problem, educational milieu, managerial competence, social interaction, staff management professional, training

Abstract

A high level of conflict competence is a crucial managerial proficiency characteristic in the staff management sphere, as constructive conflict and stress management positively contributes to the output of an organization. Research Objective: the rationale and development of methodological guidelines to improve conflict competence of master-students majoring in “HR management“, employees and executives; the creation of conflict counseling system. Research methods: surveys have been conducted to assess the relevance of conflict competence for the professional activities of HR managers. The paper contains the author’s concept of scientific methodological and educational support for the course “Conflict and Stress Management in an Organization”. The main problems of conflict competence development in the sphere of staff management are identified. Special attention is paid to the introduction of innovative active and interactive teaching methods that require motivational, methodological, technological, methodical and expertise willingness of the university lecturer. In this research study, the interrelation between the structural components of the lecturer’s methodical competence and the quality characteristics of master’s training programmes on staff management is revealed to prove their determinism. The paper provides the examples of various training assignments as well as the conflict competence development course description.

Downloads

Download data is not yet available.

Author Biographies

  • Natalya Solovova, Samara National Research University named after academician S. P. Korolev
    Doctor of Pedagogical Sciences, Head of Human Resources Management Department, Samara National Research University named after academician S. P. Korolev, Russia
  • Olga Kalmykova, Samara State Technical University
    PhD, Associate Professor, Economics and Organization Management Department, Samara State Technical University, Russia
  • Natallia Sukhankina, Samara National Research University named after academician S. P. Korolev
    PhD, Associate Professor, Human Resources Management Department, Samara National Research University named after academician S. P. Korolev, Russia

References

Aleinikov, A. V., Strebkov, A. I. (2017). Interdisciplinarity as a methodological basis for analysis of conflict phenomenon and the educational programme "conflictology". Integration of Education, 21, 138–151.

Anantharaman, R. N., Rajeswari, K. S., Angusamy, A., Kuppusamy, J. (2017). Role of self-efficacy and collective efficacy as moderators of professional stress among software development professionals. International Journal of Human Capital and Information Technology Professionals, 8, 45–58.

Beaumont, G. (1996). Review of 100 NVQs and SVQs. London: Department for Education and Employment.

Brown, G., Lawrence, T. B., Robinson, S. L. (2005). Territoriality in organizations (Review). Academy of Management Review, 30, 577–594.

Burgoyne, J. (1989). Creating the managerial portfolio: building on competency approaches management development. Management Education and Development, 20 (1), 56 – 61.

Costello, J., Clarke, C., Gravely, G., D'Agostino-Rose, D., Puopolo, R. (2011) Working together to build a respectful workplace: Transforming OR culture. AORN Journal, 93, 115–126.

Hartle, F. (1995). How to Re-engineer your Performance Management Process. London: Kogan Page.

Mastenbroek, W. F. G. (1987). Conflicthantering: een procesbenadering. In: Persneesbeieid, 14, 584-589.

Mc Clelland, D. (1998). Identifying competencies with behavioural-event interviews, Psychological Science, 9(5), 331–339.

Prahalad, C. K., Hamel, G. (1990). The core competence of the corporation, Harvard Business Review, 79–91.

Prein, H. (1982). Conflicthantering door een derde partij.

Spencer, L., Spencer, S. (1993) Competence at Work: A Model for Superior Performance New York: Wiley.

Woodruffe, C. (1991) Competent by any other name. Staff Management. September, 30–33.

Анцупов, А. Я., Шипилов, А. И. (2011). Конфликтология. М., Эксмо.

Гришина, Н. В. (2008). Психология конфликта. Издательство: Питер.

Дмитриев, А. В. (2002). Социальный конфликт: общее и особенное. Москва.

Здравомыслов, А. Г. (1996). Социология конфликта. Издательство: Аспект Пресс.

Зигерт, В., Ланг, Л. (1990). Руководить без конфликтов. Издательство: Экономика.

Калмыкова, О. Ю. (2014) Повышение квалификации управленческого и исполнительского персонала с целью развития конфликтологической компетентности. Вестник Самарского государственного технического университета. Сер. Экономические науки. № 3 (13).

Калмыкова, О. Ю., Гагаринская, Г. П. (2012) Формирование конфликтологической компетентности в процессе профессиональной подготовки менеджеров. Вестник Поволжского государственного университета сервиса. Сер. Экономика. № 3 (23).

Кибанов, А. Я., Ворожейкин, И. Е., Захаров, Д. К., Коновалова, В. Г. (2009). Конфликтология. М.: ИНФРА-М.

Кибанов, А. Я., Гагаринская, Г. П., Калмыкова, О. Ю., Мюллер, Е. В. (2017) Управление персоналом. М.: ИНФРА-М.

Корнелиус, X., Фэйр, Ш. (1992). Выиграть может каждый: как разрешать конфликты. Москва.

Пригожин, А. И. (2010) Цели и ценности. Новые методы работы с будущим. Издательство: Дело АНХ.

Пугачев, В. П. (2011). Планирование персонала организации. Издательство: МГУ.

Скотт, Дж. Г. (1993). Сила ума. Способы разрешения конфликтов. СПб.: Питер.

Староверова, К. О. (2005) Управление конфликтами в учреждениях культуры: Методика обучения. М.: Издательство «ЛИБЕРЕЯ-БИБИНФОРМ».

Сулимова, Т. С. (2006). Конструктивное разрешение конфликтов. М., Педагогика.

Фрейд, З. (2011). Психология масс и анализ человеческого "Я". Издательство: Азбука.

Шаленко, В. Н. (2008). Трудовые конфликты: методология, теория и управление. Монография. М: Издательство АПК и ППРО.

Щербакова, О. И., Вербицкий, А. А. (2010). Конфликтологическая культура личности специалиста: контекстный подход. М.: МГГУ им. М.А.Шолохова.

Downloads

Published

2018-05-25

How to Cite

Solovova, N., Kalmykova, O., & Sukhankina, N. (2018). CONFLICT COMPETENCE DEVELOPMENT OF FUTURE PROFESSIONALS IN STAFF MANAGEMENT. SOCIETY. INTEGRATION. EDUCATION. Proceedings of the International Scientific Conference, 6, 459-477. https://doi.org/10.17770/sie2018vol1.3291