THE FUTURE ROLE OF DESTINATION MANAGEMENT ORGANIZATIONS: THEORIES AND METHODOLOGICAL TOOLS

Iordanis Katemliadis

Abstract


The aim of this paper is to review the existing literature regarding Destination Management Organizations (DMO) and the various stakeholders that the destination consists of. The paper covers the preliminary stage of the whole research which will cover existing theories such as business ecosystem and stakeholder theories and it will also suggest for future research a systemic approach towards destinations in order to improve their effectiveness and efficiency. Finally, it will examine the various methodological tools such as benchmarking and EFQM that exist and can be used in order to research the topic.  The aim is to identify the need for future research to develop an optimal model of effective DMO.

Keywords


Benchmarking, Destination Management Organizations (DMOs), EFQM, stakeholder, tourism

Full Text:

PDF

References


Beritelli, P. (2011). Tourist destination governance through local elites: Looking beyond the stakeholder level (Doctoral dissertation, Universität St. Gallen)

Bornhorst, T., Ritchie, J. B., & Sheehan, L. (2010). Determinants of tourism success for DMOs & destinations: An empirical examination of stakeholders' perspectives. Tourism management, 31(5), 572-589.

Buhalis, D. (1997). Information technology as a strategic tool for economic, social, cultural and environmental benefits enhancement of tourism at destination regions. Progress in tourism and hospitality research, 3(1), 71-93.

Butler, R. W. (1980). The concept of a tourist area cycles of evolution: implications for management of resources. Canadian Geographer/Le Géographe canadien, 24(1), 5-12

Byrd, E. T. (2007). Stakeholders in sustainable tourism development and their roles: applying stakeholder theory to sustainable tourism development. Tourism review

Cook, W. D., Tone, K., & Zhu, J. (2014). Data envelopment analysis: Prior to choosing a model. Omega, 44, 1-4.

Dabphet, S., Scott, N., & Ruhanen, L. (2012). Applying diffusion theory to destination stakeholder understanding of sustainable tourism development: A case from Thailand. Journal of Sustainable Tourism, 20(8), 1107-1124.

Dredge, D., Jenkins, J., & Whitford, M. (2011). Tourism planning and policy: Historical development and contemporary challenges. Stories of practice: tourism policy and planning, 13-35.

Easterby-Smith, M., Araujo, L., & Burgoyne, J. (Eds.). (1999). Organizational learning and the learning organization: Developments in theory and practice. Sage.

Freeman, R. E., & Reed, D. L. (1983). Stockholders and stakeholders: A new perspective on corporate governance. California management review, 25(3), 88-106.

Freeman, R. E., Harrison, J. S., Wicks, A. C., Parmar, B. L., & De Colle, S. (2010). Stakeholder theory: The state of the art. Cambridge University Press

Gunn, B. (1994). A participative management approach to case analysis. Performance+ Instruction, 33(5), 32-43.

Inskeep, E. (1991). Tourism planning: an integrated and sustainable development approach. Van Nostrand Reinhold

Kowalczyk, A. (2014). The phenomenology of tourism space. Turyzm, 24(1), 9-15.

McLeod, M., & Vaughan, R. (Eds.). (2014). Knowledge networks and tourism. Routledge.

Pike, S., & Page, S. J. (2014). Destination Marketing Organizations and destination marketing: A narrative analysis of the literature. Tourism management, 41, 202-227.

Richards, G. (2014). Creativity and tourism in the city. Current issues in Tourism, 17(2), 119-144.

Ritchie, J. B., & Crouch, G. I. (2003). The competitive destination: A sustainable tourism perspective. Cabi.

Sekaran, U., & Bougie, R. (2016). Research methods for business: A skill building approach. John Wiley & Sons

Selin, S., & Chevez, D. (1995). Developing a collaborative model for environmental planning and management. Environmental management, 19(2), 189-195.

Sheehan, L. R., & Ritchie, J. B. (2005). Destination stakeholders exploring identity and salience. Annals of Tourism Research, 32(3), 711-734.

Sheehan, L., Sánchez, A. V., Presenza, A., & Abbate, T. (2015, August). The Intelligent Destination Management Organization. In Toulon-Verona Conference" Excellence in Services"

Shields, P., & Rangarajan, N. (2013). Research Methods: Integrating Conceptual Frameworks and Project Management.

Stabler, M. J., Papatheodorou, A., & Sinclair, M. T. (2009). The economics of tourism. Routledge

Tribe, J. (1997). The indiscipline of tourism. Annals of tourism research, 24(3), 638-657.

UNWTO (2013). Governance for the Tourism Sector and its Measurement. Madrid: UNWTO

Varra, L., Buzzigoli, C., & Loro, R. (2012). Innovation in destination management: Social dialogue, knowledge management processes and servant leadership in the tourism destination observatories. Procedia-Social and Behavioral Sciences, 41, 375-385.

Veal, A. J. (2011). Research methods for leisure and tourism: A practical guide. 4th edition

Volgger, M., & Pechlaner, H. (2014). Requirements for destination management organizations in destination governance: Understanding DMO success. Tourism Management, 41, 64-75.




DOI: https://doi.org/10.17770/jresd2020vol1.12.5403

Refbacks

  • There are currently no refbacks.


Copyright (c) 2020 Iordanis Katemliadis



This journal is distributed with an international license:

Creative Commons Attribution 4.0 International License