HOSPITALITY COMMUNICATION AS THE QUALITY CRITERION

Authors

  • Ramona Keidāne Rēzeknes Tehnoloģiju akadēmija
  • Iveta Mietule Zinātniskā vadītāja, Dr.oec., profesore

DOI:

https://doi.org/10.17770/iss2017.3049

Keywords:

communication, quality, information channels, information flow

Abstract

the author study the characteristics of the hospitality business communication and information flow. The author believes that employer of hospitality insufficient evaluate the communication impact on the company's quality. Companies that do not pay sufficient attention to the communication and information flow, with the help of which are communicating with specific target audiences, there is a risk that may affect the company's ability to carry out their business efficiently. The objective is to examine the communication and to describe the flow of information with a view to establish what is the impact on the company's quality. The article describes and analyses the importance of information and communication channel with monographic methods, using literature and Internet resources. Study results are summarized in the conclusions and proposals.

Downloads

Download data is not yet available.

References

Andreassen T.W., Lindestad B. (2006). Customer loyalty and complex services: The impact of corporate image on quality, customer satisfaction and loyalty for customers with varying degrees of service expertise .International Journal of Service Industry Management. Vol. 9. No. 1, pp. 7-23. Retrieved April 19, 2015 from http://www.emeraldinsight.com/doi/abs/10.1108/09564239810199923

Baker, K. (2002). Organisational communication. Business Inteligence Journal. Vol. 1 No. 1, Retrieved March, 6, 2015 from http://www.saycocorporativo.com/saycoUK/BIJ/journal/Vol1No1/case_1.pdf

Eccles, R. G., Newquist S. C., Schatz, R. (2007). Reputation and its risks. Harvard Business Review. file:///C:/Users/user/Downloads/HBR_MediaTenor_prf2Oms.pdf, sk. 17.11.2016

Ezera, I. (2007). Lietišķā komunikācija. Rīga: Multineo. 111. lpp.

Ferenc, J. (2014). Social media can strengthen emergency communication. Health Facilities Management, Vol. 27, pp. 5. http://web.b.ebscohost.com/ehost/pdfviewer/pdfviewer?sid=665641cc-8f22-4ad5-9347- 7b52108aed0c%40sessionmgr112&vid=2&hid=105, sk. 24.03.2016

Gorbaceciča. L., Ohotina. A., Bēšteņa. A. (2010). Organizācijas kultūras un iekšējās komunikācijas izmaiņu tendences. http://aurora.turiba.lv/bti/Editor/Manuscript/Proceeding/LV_Gorbacevica_Ohotina_Bestena.htm, sk. 29.04.2017

Grey. E. R., Balmer J.M.T. (2002). Managing Corporate Image and Corporate Reputation. International Journal of Strategic Management “Long Range Planning”. Vol. 31. No. 5. pp 695-702. Retrieved April 19, 2015 from http://www.sciencedirect.com/science/article/pii/S0024630198000740

Herbsts, D. (2006). Sabiedriskās attiecības. Rīga: Zvaigzne ABC.

Kang, S. M., Munoz, M., J. (2014). Preference for Online Communication and Its Association with Perceived Social Skills. Individual Differences Research, Vol. 12, Issue 4-B, p. 198-208. Retrieved January, 15, from http://web.b.ebscohost.com/ehost/pdfviewer/pdfviewer?sid=6d5880bb-86d4-444d-95dbbf86e230f97f%40sessionmgr110&vid=17&hid=105 sk. 12.01.2016

Ķuse, I., Ķusis, J. (2011). Organizācijas komunikācija ar ārējo vidi. Sociālo zinātņu fakultātes rakstu krājums, 114 lpp. http://llufb.llu.lv/Raksti/SZF-raksti-2011/SZF-rakstu-krajums-2011-111-115.pdf, sk. 28.02.2015.

Latvijas Investīciju un attīstības aģentūra (2017). Kvalitāte. Uzņēmuma darbības plānošanas cikls. http://www.liaa.gov.lv/lv/biznesa-abc/kvalitate, sk. 29.04.2017

McNamara, W. (2002). Maximizing Streaming Media Comunications. Public Relations Tactics, Vol. 9, Issue 6, p. 19. http://web.b.ebscohost.com/ehost/pdfviewer/pdfviewer?sid=9d4b71ae-6e97-474c-890ee04edf9f4c83%40sessionmgr115&vid=2&hid=105, sk. 25.01.2016

Veinberga, S. (2004). Publiskās attiecības. Rīga: Zvaigzne ABC.

Vovere. L., Barisa. L. (2010). Saskarsmes ietekme uz uzņēmuma iekšējo un ārējo komunikāciju. Sociālo zinātņu fakultātes rakstu krājums. http://llufb.llu.lv/conference/SZF-raksti-2011/SZF-rakstu-krajums-2011-106-110.pdf, sk. 29.04.2017

Downloads

Published

2017-05-20

Issue

Section

Economics and Management